Autotuningstore.com Return Policy
- Determine if your item is eligible for return/exchange
- File a claim with Autotuningstore.com and request the RMA (Return Merchandise Authorization) number with 14 calendar days of purchase.
- RMA number issued.
- Ship your return to address Autotuningstore.com provides you.
- Receive your refund/exchange/store credit.
* Please see details below
1. How to determine if your item is eligible for return/exchange, review the following:
- Damaged or altered products cannot be returned.
- Returns/exchanges will not be made on products which have been installed, used, or otherwise defaced.
- Inspect your parcel carefully before signing for the package. Please note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages. If damages are found, please notify shipping company and AutoTuningStore.com immediately. We must be notified within 24 hours. KEEP ALL PACKAGING, INCLUDING SHIPPING CARTON. DO NOT return damaged items without prior approval.
- Special orders, custom orders are not returnable, no cancellation on these types of orders. No deposit will be returned on these types of orders.
- No return will be honored due to misue, mishandling or damages due to an act of God.
- Defective merchandise by other companies (brands) should by notified to the manufacturer of such products for exchange, repair or replacement. AutoTuningStore.com does not accept returns due to manufacturer’s defect. Shipping & handling charge will not be refunded due to the same reason.
- Products damaged in transit are not eligible for return as the customer should initiate a claim with the carrier. All of our shipments go out in brand new condition; all packages are protected with sufficient cushioning materials & are fully insured. Autotuningstore.com has no control of those packages once they are in the possession of the carrier. Customer should keep proof of damages in order to settle the claim with the carrier.
- Missing parts in merchandise upon arrival should be notified to AutoTuning Store.com or the products manufacturer immediately.
- Other brand products – only brand new, non defective items can be returned. A 25% restocking charge will be imposed on all returns. Shipping and handling will not be refunded.
- Back ordered products – In rare cases a backorder could occur. If you are not willing to wait, we understand and will promptly issue a refund to you in the same method you made your payment. You will be advised via e-mail of any item that is on backorder.
2. Once you determine your item is eligible, you must obtain the RMA.
- RMA (Return Merchandise Authorization) is required for all returns. RMA number will be issued by AutoTuningStore.com. To request the RMA number, please contact Autotuningstore.com through the contact us page on the website or fill out our online RMA Form. In your request, please indicate the problem/reasons for your return, order number, name, and contact information. Please note that the RMA does not imply a refund, only that we will inspect the merchandise based on your claim.
- A return claim must be initiated within 14 calendar days after receipt of the products from the carrier or the date the order was picked up by the customer.
- AutoTuningStore.com will contact the customer within 2 business days to issue the RMA number, provided that the return claim has been validated.
3. Once your claim has been validated and the RMA number issued, you will receive further instructions as to the process for that particular manufacturer and where to ship it.
- All returns must be freight prepaid and fully insured.
- Return packages with unpaid or collect freight will be refused and returned to customer.
- Returns must be received within 30 calendar days after the RMA number has been issued. Otherwise, the RMA number will be removed from our system or the return will not be honored.
4. After your return has been received, you will be issued a refund/exchange/store credit based on the following:
- Refund will be made in the same method as the order was paid.
- Autotuningstore.com will ship replacement to customer in the same manner as the order was originally shipped with the carrier by Autotuningstore.com discretion.
- Autotuningstore.com will process returns, exchanges, or refunds in a timely manner. All refunds should be sent or credited to customer within 45 days. If a product is not available for immediate exchange, our customer service department will notify you with the estimated time of arrival for the replacement.
** Please note that AutoTuningStore.com reserves the right to refuse any return.